Feazel Put Agentforce Voice on Every After-Hours Call — Then Closed Work Orders 4× Faster
Eleven-location home-services firm: 100% of after-hours calls on Agentforce Voice; 4× faster work-order closure, 84% fewer escalations, 320+ hours saved last quarter, +15% sales LTM without matching headcount.
Feazel (home services, 11 locations) put Salesforce Agentforce Voice on 100% of after-hours calls. The story is operating KPIs after the Salesforce return — not a chatbot demo.
What the numbers say
- Service work-order closure 4× faster
- Escalations −84%
- 320+ hours saved last quarter from flows
- Sales +15% LTM without proportional headcount
Operator takeaway
Map the after-hours queue first: status, scheduling, and routine intake can augment/automate; complex damage judgment stays with humans who now have daylight left. Same leave/augment/automate lens as other Salesforce agent installs — put the agent on the repeatable slice, keep people on exceptions.
Curious which of your after-hours and dispatch tasks sit on that map? A free Ada report can inventory them without a paid audit first.
Caveat: metrics are from a Salesforce customer story. Definitions of closure, escalation, and LTM sales matter — verify before you forecast headcount.
Sources: Salesforce customer story — Feazel Agentforce Voice.
