SOCAR Türkiye’s Copilot Agents Saved 7,500+ Hours a Year — Finance Manual Work Down 30%
Energy operator on Copilot Studio + Foundry (~2,300 users): finance manual work −30%; Legal ~1,820 hrs/yr; discipline agents 6,318 hrs/yr; helpdesk/HR up to 50% faster; SAT 4.8/5.
SOCAR Türkiye (energy operator) put Microsoft Copilot Studio and Foundry behind s.e.d.a.+ and discipline agents for Finance, Legal, HR, Procurement, and IT — wired into SAP, HR, Teams, and ITSM. The story is hours and gates on an existing Microsoft stack, not a greenfield agent demo.
What the numbers say
- Headline savings 7,500+ hours/year
- Finance manual-task time −30%
- Helpdesk/HR up to 50% faster
- Legal ~1,820 hrs/yr; Procurement 225 hrs/yr; discipline agents 6,318 hrs/yr
- ~2,300 active users; SAT 4.8/5
Operator takeaway
Map the discipline workflows first: leave judgment-heavy legal/finance exceptions with humans, augment the repeatable intake and status loops, automate only after the map is clear. Same leave/augment/automate lens — put Copilot on the known SAP/Teams/ITSM slice, keep people on exceptions.
Curious which of your Finance, Legal, or helpdesk tasks sit on that map? A free process map of one small process you are already trying to solve can start without a paid audit.
Caveat: metrics are from a Microsoft customer story. Definitions of hours saved and SAT matter — verify before you forecast headcount.
Sources: Microsoft customer story — SOCAR Türkiye Copilot Studio.
