Stonly Business Process Agents Run the Same SOPs Your Support Team Already Trusts
New AI agents follow Stonly Guides step-by-step — branches, policies, system actions — so you don’t maintain one process for people and another for AI.
Stonly just launched Business Process Agents: AI that runs customer-service workflows from the same Guides and SOPs support teams already use — not a second playbook rewritten for prompts.
Simple FAQ bots are easy. The expensive work is everything after: troubleshooting, eligibility, account changes, policy branches, escalations — the “it depends” cases that burn agent time. Most teams trying to automate that end up maintaining one process for people and another for AI.
What changed
Business Process Agents follow structured Stonly Guides step by step: decision logic, required checks, customer info, policies, and connected-system actions. The same Guide can guide a human, power self-service, or run autonomously until a judgment call needs a person.
- One source of truth for humans and agents
- Update the Guide once; both paths get the change
- Autonomous end-to-end, partial automation with approval gates, or handoff with context ready
Operator takeaway
This is the BuildBrain pattern in CS clothing: map the process (leave / augment / automate), then let the agent run the map — don’t invent a parallel AI process that drifts the week after launch. Before you buy another “agent platform,” ask whether your SOPs are structured enough that software can follow them without a second documentation pile.
Caveat: this is a vendor launch. Availability wording still needs a product-page check, and there are no third-party ROI numbers in the release. Treat it as a process-architecture signal, not a savings case study.
Sources: Stonly PR (PR Newswire); stonly.com/product/business-process-agents.
